Frequently Asked Questions

We sell to all countries worldwide except those for which export controls or other restrictions have been put in place by the US Department of State.

Regardless of the date when you purchased your mining contract, it operates from midnight UTC on the indicated activation date until midnight either 12 or 24 calendar months later, depending on the contract length purchased. For example: If a 12 month mining contract activates at 12:00 midnight on May 19th it will run until 11:59 PM on May 18th the following year.

Although your contractual obligations commence on the date that you place an order for a mining contract, the active mining period only begins on the indicated start date.

Mining contracts must be paid upfront in full within seven days of order placement.

Mining contracts cannot be cancelled by the customer, and are non-refundable.

We currently accept payment with Bitcoins via the Coinbase and BitPay services, or by bank wire transfer.

We only accept wire transfers in US dollars. If you are making payment with another currency you will need to instruct your bank to convert the funds into US dollars.

Account Name: CoinTerra
Account Number: 586032133045
Sort Code/Routing: 026009593
Bank Name: Bank of America
BIC: BOFAUS3N

Company address:
CoinTerra, Inc.
11130 Jollyville Rd
Suite 303
Austin, TX 78759
USA
Tel: +1 (512) 270-6050

Bank Address:
Bank of America
12574 Research Blvd
Austin, TX 78759
USA
Tel: +1 (512) 335-4900

Yes, if you are in the USA you can walk into a Bank of America and make a counter deposit without being required to pay a wire transfer fee. You can find CoinTerra’s bank account information here.

When making a payment with a deposit slip, please write the order number on the slip and either take a digital photograph or ask the bank to make a photocopy.

You can proceed with the payment. When making the wire transfer, the routing number may identify the address as a New York or North Carolina branch. This is because the routing number can resolve as a Bank of America main branch rather than the local branch.

The International Bank Account Number (IBAN) is the international standard for identifying international bank accounts across national borders. The IBAN is comprised of a maximum of 27 alphanumeric characters within Europe and a maximum of 34 outside of Europe. At present, the United States does not participate in IBAN. Therefore, Bank of America does not have an IBAN number. If your bank needs to format the account number and sort code into a format suitable for their internal systems, they will need to work out the syntax.

The BIC number supplied is correct. Some banks may need to pad the BIC number with additional characters or digits, such as XXX or 000 (depending on the bank’s internal systems). We do not have any control over this.

Although you’re very welcome to come by and meet with us first (but please call or email us in advance to set up an appointment), we do ask that you make your payment at the local Bank of America branch (About 1 mile from our offices). We do not process payments at our offices.

During the checkout process, after entering your details you will be presented with the option to pay with Bitcoins via Coinbase or BitPay.

BitPay is compatible with all of the Bitcoin technical standards. However, not all Bitcoin wallets are compatible with the rest of the Bitcoin network. Some wallets do not send the transaction immediately, and some wallets deduct a fee from the transaction and send less than the requested amount. For that reason, please use a BitPay compatible wallet on this list.

PLEASE NOTE: Bitcoins are converted into US dollars by BitPay and Coinbase. We do not receive Bitcoins for payment directly.

BitPay uses a consolidated exchange rate taken from multiple exchanges to provide customers with a Bitcoin Best Bid (BBB) exchange rate. You can find out more about their rate here.

Due to the complexities of processing orders in which payment is split between wire transfer and Bitcoin, we do not accept split-payment orders. If you are unable to place an order with either one or the other payment method, please contact customer support.

We do not currently accept payment in installments. Payment must be made in full within seven days of placing your order.

We do not currently offer any credit terms.

We do not currently accept PayPal or credit/debit cards due to PayPal and the card issuer’s terms of service.

When an order is placed it is categorized in our system as being “Order Received: Unpaid” until such time payment has been received.

Once payment is confirmed as having been received in our bank account its status will be updated to “Order Received: Paid”, where it will remain until activation of the mining contract, at which time it will be categorized as “Active”. Please note that if payment of an “Order Received: Unpaid” order is not received within seven days it will be cancelled.

We do not currently operate an affiliate program.

Although they do share a common domain and support infrastructure, cointerra.com and mining.cointerra.com are run as entirely separate sites which require distinct accounts. You cannot use your CoinTerra website login credentials on the CoinTerra mining site.

You can send support questions to [email protected] and we will respond to them in the order in which they are received.

We strongly recommend that you submit your questions and inquiries to [email protected] in English. Some members of the customer support team do understand other languages, and we will use translation software where possible to understand your questions submitted in other languages, but we always respond in English.

You need to place an order to make an account. During the checkout process you will be prompted to enter your details and an account will be automatically created. Please note that you do not need to place an order to create an account for our Community Forums.

A mining contract is an arrangement where you purchase a certain amount of hash power for a predetermined period of time according to the terms of the contract. When you enter into a contract with CoinTerra Mining, payment is taken upfront for the contract and we issue regular payouts based on the the purchased hash power for the active duration of the contract.

A few of the sites which we suggest you begin your research into the Bitcoin ecosystem are:

http://weusecoins.com A great resource for people new to Bitcoin.
http://bitcoin.org Useful information and tools for getting started.
http://coindesk.com Popular Bitcoin news site which is more mainstream than most.
https://en.bitcoin.it A wiki all about Bitcoin
http://bitcoinmagazine.com The most popular Bitcoin-related magazine.
http://thegenesisblock.com Extensive Bitcoin information and news.

You will be able to enter your Bitcoin wallet details when you order your mining contract. After payment has been verified, the mining contract will commence on the indicated start date.

We pay out once a week to your on-file Bitcoin wallet.

No, you cannot select your own mining pool: CoinTerra Mining hardware operates on a fixed mining pool which allows us to best control the reliability and security of the mining operation.

The mining plans offered by CoinTerra Mining do not include a TerraMiner Bitcoin mining unit, they are contracts for a chosen amount of hash power for a fixed period of time.

The datacenter is fully Tier-3 compliant with an uptime guarantee of 99.98%.

We are a team of highly experienced ASIC designers made up of alumni from tech industry giants including Intel, Samsung, Apple and Nvidia. You probably already own extremely high performance video cards, PCs, smart phones and tablets containing CPUs and GPUs that we designed in our previous lives. We banded together to focus our formidable expertise on revolutionizing Bitcoin mining technology. Our first product – the TerraMiner IV – shipped in January 2014 and when we deployed our 5,000th unit just three months later in April we were powering over 15% of the entire Bitcoin network. Now we have turned our focus to highly scalable, dependable mining contract solutions powered by our own hardware and plan on revolutionizing that market as well.

CoinTerra initially raised its seed capital from angel investors in the Bitcoin and general technology sectors. As with other ASIC companies before us, we offered pre-orders in order to generate further cash flow for our initial production runs. We have primarily self-funded our further expansion.

We post all open positions on our website here.

Please note that all CoinTerra staff are located in Austin, Texas. We do not have any telecommuting openings.

No employment agencies, please.

Sure, we love to meet with our current and prospective customers! Please contact our Customer Support team to arrange a date and time for your visit, and you can come on by, say howdy and chat Bitcoin mining for a little while.