CoinTerra is a world-class semiconductor engineering company which designs and produces state-of-the-art cryptocurrency ASIC processors and systems.
We are looking for a full time technical customer support employee to join the growing team at our Austin, Texas headquarters.
What you need to be good at:
– You need to be tech-savvy, with an analytical thought process. Technical support will range from walking customers through unboxing and plugging in their hardware, to configuring the management console using a variety of flavors of web browser, to figuring out what’s most likely wrong if the hardware stops working. (Yes, you will actually get to ask customers if they’ve tried turning it off and on again.)
– You need to be a motivated self-starter who can Get Things Done.
– You need to play nice with others. We’re a friendly, close-knit team that’s got each other’s backs and we want to keep it that way.
– You should know about Bitcoin in particular and cryptocurrencies in general. You don’t have to be Satoshi Nakamoto but you should probably know that we won’t know if you are…
What you’ll mostly be doing:
– Respond to incoming technical support and general customer support tickets in a professional and timely manner. Clear, concise writing skills are an absolute must.
– Speak with customers on the phone. Good verbal communication skills are essential. You’ll be talking to people from all over the world where English will often not be their first language.
What you’ll also be doing:
We’re a young fast-moving startup in a fast-moving industry. Everyone rolls up their sleeves** and helps get stuff done. Whatever your other skills and talents are, if they are useful to us, we’ll endeavor to use them!
(**Note: Sleeves are not provided. You must supply your own.)
What we expect you to have experience points in:
– 3+ years IT or Customer support experience
– 1+ years with ITSM, Zendesk, Remedy, OTRS helpdesk-like systems
– Gmail, Google Docs, Microsoft Word and Excel
– 4yr degree, or equivalent relevant experience
– Applicable certifications are a plus but not required
If you don’t have all of the above but you really, really think you’re perfect for the job then write us a really, really compelling argument why. No novels though, please… we’ve got work to do, you know.
Bonus points:
Linguist: If you speak other languages that’d be a great bonus (conversational Mandarin, Russian, Portuguese or Spanish would be helpful – Klingon and Elvish less so, but we’ll probably think it’s pretty cool.)
Linux Hacker: It’d be cool if you have familiarity with centos, rhel, ubuntu, fedora, debian, arch linux etc. SSH, make files, building kernels from source, building .deb and .rpm packages. Embedded systems experience in particular is another +1.
Bitcoin Miner: If you’ve been rolling your own hardware and mining since way back in the summer of ’09 then you’re our kind of guy/gal.
Other stuff:
– We’re in Austin, Texas. If you’re not, you’ll have to make your own way here.
– Yes, we pay you in US Dollars. No, we don’t pay you in Bitcoins.
– We have a pretty decent espresso machine.
– We sometimes play ping pong in the evenings. The CEO is quite good – you don’t have to let him win – he’ll beat you fair & square.
Please send CV/Resume to [email protected] .
